Terms of Service

Welcome to Collective Care Compass

Thank you for choosing Collective Care Compass ("we," "our," or "the Service"). These Terms of Service ("Terms") govern your use of our trauma-informed caregiver companion application. By accessing or using our Service, you agree to be bound by these Terms.

1. Our Commitment to You

We are dedicated to supporting caregivers and care recipients through an optional, gentle, and trauma-informed approach. Our Service is designed to:

• Provide emotional support and AI-powered reflection tools
• Help coordinate care among family members and care teams
• Simplify medical and insurance documentation
• Offer culturally-sensitive resources tailored to your faith tradition
• Protect your health information with strong security practices

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 18 years old to create an account. If you are a care recipient under 18, your legal guardian must create and manage the account on your behalf.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Use a strong, unique password
• Enable two-factor authentication (2FA) when available
• Notify us immediately of any unauthorized access
• Not share your account with others

3. Acceptable Use Policy

3.1 Permitted Uses

You may use our Service to:

• Track medications, appointments, and health information
• Journal your thoughts and receive AI-powered reflections
• Coordinate care with invited family members and caregivers
• Access trauma-informed resources and support
• Generate reports for healthcare providers

3.2 Prohibited Uses

You may NOT use our Service to:

• Violate any applicable laws or regulations
• Infringe on others' intellectual property rights
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or harm other users
• Use the Service for commercial purposes without our written consent
• Scrape, copy, or redistribute our content without permission

4. Health Information and Medical Disclaimer

4.1 Not a Substitute for Medical Care

IMPORTANT: Collective Care Compass is NOT a medical device and does NOT provide medical advice, diagnosis, or treatment. Our Service is designed to support care coordination and emotional well-being, but it cannot replace professional medical care.

Always consult with qualified healthcare professionals for medical decisions. In case of emergency, call 911 or your local emergency number immediately.

4.2 AI-Generated Content

Our AI features (reflection chat, doctor visit summaries, health translation) use artificial intelligence to provide suggestions and insights. While we strive for accuracy, AI-generated content:

• May contain errors or inaccuracies
• Should be verified with healthcare professionals
• Is not a substitute for professional medical advice
• Should not be used for diagnosing or treating medical conditions

4.3 Crisis Detection

While we implement crisis keyword detection in our AI features, this is NOT a crisis intervention service. If you are experiencing a mental health crisis, please contact:

• 988 Suicide and Crisis Lifeline: Call or text 988
• Crisis Text Line: Text HOME to 741741
• Emergency Services: Call 911

5. Privacy and Data Protection

Your privacy is critically important to us. Our collection, use, and protection of your personal and health information is governed by our Privacy Policy.

Key points:

• We protect your information with strong security practices including encrypted passwords, 2FA, and consent-gated access
• You control who has access to your information
• You can request data export or deletion at any time
• We maintain audit logs for security purposes, which are deleted when you delete your account
• We never sell your data or use it for advertising

Note on regulatory frameworks: This app is a personal care coordination tool, not a covered entity under HIPAA. Our applicable frameworks include the FTC Health Breach Notification Rule and, for California residents, the California Confidentiality of Medical Information Act (CMIA). See our Privacy Policy for full details.

6. Care Team Invitations and Access Control

6.1 Inviting Care Team Members

As a caregiver or care recipient, you can invite family members and caregivers to join your care team. When you send an invitation:

• You grant that person specific access permissions
• You can revoke access at any time
• You are responsible for ensuring invited members respect privacy
• Invitation tokens expire after 7 days for security

6.2 Access Responsibilities

Care team members with access to health information agree to:

• Use information only for coordinating care
• Respect the privacy and dignity of the care recipient
• Not share login credentials with others
• Report any security concerns immediately

7. Intellectual Property

7.1 Our Content

All content, features, and functionality of the Service (including but not limited to text, graphics, logos, icons, images, audio clips, software) are owned by Collective Care Compass or our licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 Your Content

You retain all rights to the content you create (journal entries, notes, uploaded documents). By using our Service, you grant us a limited license to:

• Store and secure your content
• Display it to you and authorized care team members
• Process it through AI features (with your consent)
• Create backups for data protection

We will NEVER sell your content or use it for advertising purposes.

8. Subscription and Payments

8.1 Service Tiers

We offer three service tiers:

• Free Tier: Core features including medication tracking, basic calendar, and emergency card
• Plus ($9.99/month): AI reflection chat, advanced insights, and priority support
• Family ($19.99/month): Unlimited care team members, document hub, and premium features

8.2 Billing

Paid subscriptions are billed monthly or annually (with discount). By subscribing, you authorize us to charge your payment method. You can cancel anytime without penalty.

8.3 Refunds

We offer a 30-day money-back guarantee for first-time subscribers. After 30 days, refunds are provided at our discretion for service outages or billing errors.

9. Service Availability and Modifications

9.1 Uptime

We strive for 99.9% uptime but cannot guarantee uninterrupted service. We may perform scheduled maintenance with advance notice when possible.

9.2 Changes to Service

We reserve the right to modify, suspend, or discontinue any feature at any time. We will provide 30 days notice for significant changes affecting paid features.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We provide the Service "AS IS" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid in the past 12 months
• We are not liable for third-party services (calendar providers, AI providers)
• We are not responsible for medical outcomes or healthcare decisions

11. Indemnification

You agree to indemnify and hold harmless Collective Care Compass from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your violation of any third-party rights
• Your use or misuse of the Service
• Content you upload or share

12. Termination

12.1 By You

You may terminate your account at any time through Settings > Account > Delete Account. You can export your data before deletion.

12.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Abuse or harass other users or our staff
• Fail to pay subscription fees

We will provide notice when possible, except for severe violations or legal requirements.

13. Dispute Resolution

13.1 Informal Resolution

If you have a dispute, please contact us at support@collectivecarecompass.com. We will attempt to resolve it informally within 30 days.

13.2 Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, except:

• You may bring individual claims in small claims court
• Either party may seek injunctive relief in court for intellectual property claims

13.3 Class Action Waiver

You agree to bring disputes individually, not as part of a class action or representative proceeding.

14. Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles. For users in Canada, applicable provincial and federal laws shall also apply.

15. Changes to Terms

We may update these Terms from time to time. When we do:

• We will update the "Last Updated" date
• We will notify you via email or in-app notification
• Material changes require 30 days notice
• Continued use after changes constitutes acceptance

16. Contact Us

If you have questions about these Terms, please contact us: